Insights & Advisory that delivers

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From market opportunity to competitor analytics to customer experience research, we provide the insights to optimise project success.

We deliver customer insights that optimise business success.

To maximise development potential, mitigate risk and optimise return, you need to understand the current market dynamics. Our award-winning team provides specialist research and strategic consulting services to turn your market opportunity into business success.

Diving deeper, we use innovative customer experience research and co-creation techniques to understand what customers want and how to communicate this in a compelling way. We select the method and the mode to match customer comfort. 

Market opportunity & feasibility

Access the most comprehensive and competitive review for your new greenfield or brownfield development, with over 450+ reports in 300+ diverse Australian communities.

growth areas

Identify the catchment area of your likely new residents, review current and future demand and receive a gap analysis of the competitive landscape.

Benchmarking & competitive advantage

Our proprietary Seniors Living Database benchmarks and tracks key dataset changes on your identified competitors, including essential market variables such as price, size and vacancies, tailored to your requirements.

Customer experience
& insights

Gain a deeper understanding of your prospective customers with feedback about motivations and pain points, the development concept, location, lot mix, facilities, design elements, pricing and financial modelling. We look at the customer journey and the core personas.


Co-create and understand the value propositions – customer, community, service - that envelop the physical development to match and exceed customer needs and expectations. Project name and positioning, sense of community, branding and communication.

Strategic advisory workshops

Leverage the diverse skills and experience both internally and externally to help develop product, concepts, business cases, customer and service value propositions. We review current information, corporate capability and customer insights to build compelling communities.

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